CUSTOMER SERVICE


CUSTOMER SERVICE


Should you require the services of a technician to inspect an appliance under warranty you can either call Colony at (604) 985-8738 and speak with any of our representatives or contact the appropriate authorized service provider as listed below.

In order to book a service call you will require the model and serial number of the appliance. These are usually found on a white or silver label that is located on the inside of the appliance. If you purchased your appliance from Colony after December 2009 then you can give us a call and we will provide you the complete details or your appliance(s).

AUTHORIZED SERVICE PROVIDERS


PARTS


AUTHORIZED PARTS DISTRIBUTORS

Coast Appliances Parts Division is ready to help you find your part. This is a toll free number for all of Canada. Looking for appliance replacement parts.

Simply call 1-866-254-6872.

Appliance replacement parts business hours are 9:00AM to 7:00PM (EST) and Saturday from 9:00AM to 1:00PM (EST).

Excluding holidays.

All that is required is to phone in the model number of the appliance and an accurate description of the appliance replacement parts required. Payment can be made by either Visa or Master Card. Orders are shipped via DHL or Purolator and each includes $12 freight handling charge to all standard orders. Oversized shipments may be charged a higher rate. All orders received by 4:00PM Monday through Friday will be shipped the same day. All orders received after 4:00PM will be shipped the following business day.

Purchased appliance replacement parts can be returned for a full credit if the part is returned in new and unused condition within 30 days of shipping. Special order parts and electrical parts are not returnable. All parts that fail will be exchanged subject to each manufacturer’s warranty policy.
Parts Line: 1-866-254-6872
Coast Service Department: 1-888-988-8282


For Sub Zero, Wolf & Asko Parts please call Pacific Distribution at 604-941-6169. Make sure to have your complete model and serial number ready before you call as this will speed up the process in locating the correct part number and price.


For AEG, Liebherr and Porter & Charles parts please contact Euro Parts and Service at 1-800-678-8352. Make sure to have your complete model and serial number ready before you call as this will speed up the process in locating the correct part number and price.


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